Q. Is this a store?
A. No, I am a single person trying to import masks for my doctor friends and family, not a store. Masks are not in my possession yet. This is not the same as ordering off of Amazon. This site is functioning as a Group Buy. Please be patient. Please understand that I am jumping a lot of the normal steps in the vetting process to get masks as soon as possible. If you place an ‘order’ through this store please understand there are many things that can go wrong including but not limited to the shipment getting damaged in transit, the shipment getting lost, damaged or otherwise held up in customs. It could get returned to the factory for some reason. It could get to me and then UPS could shut down and I won’t be able to ship them out. I am passing on my costs because I can’t underwrite these risks. If you order you are accepting these risks. If you don’t accept these risks, DO NOT ORDER. I can only promise that I will do everything in my power to get masks in your hands as soon as possible.
Q. Can I still order?
A. Yes, as long as this site is up, you can still order. I am continuing to purchase masks for ongoing orders.
Q. What about shipping?
A. Masks are being purchased in bulk direct from factories overseas and shipped to me. I will break them up and ship them to you via USPS or UPS. All prices on the site include shipping to me and to you. You will receive a tracking number when I ship your masks.
Q. How long will it take to receive the masks?
A. Current lead time is 2 – 3 weeks. I know that’s not ideal but every factory I am talking to is at full capacity and over subscribed. I am doing my best to get allocations and have the right paperwork in place to ensure shipments get through customs.
Q. What is the quality?
A. I’m doing my best to vet the sources by checking for FDA registration and proof of independent testing. The people in China sourcing for me I have known for years and I trust. I can show you the documentation the factory provides but other than that I cannot guarantee anything.
Q. How many masks can I get?
A. Tens of thousand N95s and millions of surgical masks. New factories are coming online and every factory is actively trying to increase capacity. But bigger orders take longer and have more risk of delay etc. My plan is to start with smaller bulk orders at the MOQ (1k pieces) each and go from there.
Q. Can I get other equipment?
A. Yes but I’m trying to just focus on masks right now. If you desperately need something please reach out and I’ll see what I can find.
Q. If you can get masks, why not ship them directly to hospitals and healthcare workers
A. I specifically started this for people like my sister who is working in the ER of one of the largest hospitals in the metro Detroit area and is being told to re-use masks. Many other doctor friends and now their friends want/need masks too. This group buy IS for doctors, nurses, and many others who need masks now.
Q. Who are you?
A. This site was originally setup for friends and family healthcare workers that already know me but I’m realizing this has already spread across the country. For those that don’t know me, my name is Adam Leeb, I’m the CEO and Cofounder of a small product development company, Astrohaus, that has been manufacturing goods in China since 2015. I’ve spent a lot of time in China, most of it inside factories. Since this thing started I’ve had many colleagues there reach out to me offering help. After hearing what is happening at the hospitals I decided to see if I can help import masks. I’m not an expert in medical equipment but I’m an MIT graduate, a mechanical engineer, and I’ve been doing international commerce for many years. I also have good contacts on the ground.